12/18/2025
Utility Clerk Job Description
Job description
We are seeking a meticulous and organized Clerk to join our team. The ideal candidate will be responsible for managing all aspects of Utility Payment processing to ensure customers have payments applied to their accounts accurately.
Key Responsibilities:
Utility Clerk:
Assist visitors, answer phone calls, and direct inquiries to appropriate staff.
Input and maintain account data, including adjustments, billings, and contributions.
Process and post utility payments to customer accounts.
Prepare and distribute notifications regarding return mail, return checks, and service termination.
Accept deposits for new utility service and establish customer accounts.
Process final accounts following service termination.
Review reports on unauthorized water usage, excessive billing, uncollectible delinquent accounts, and manual utility billings.
Establish, transfer, and close utility accounts in the system.
Monitor delinquent accounts and collection activities when services are terminated for non-payment.
Assist customers in understanding utility accounts and respond to inquiries.
Handle customer complaints/requests, generate work orders, and forward them to the appropriate staff.
Receive and post customer payments, balance the cash drawer daily, and post daily deposits to the general ledger.
Manage municipal records, prepare reports, and perform routine clerical duties as needed.
Ability to:
Formulate long-term goals and action plans for achieving goals.
Specify the resources required to achieve a specific objective.
To identify the information needed by others for effective action.
To conduct independent research and apply the results.
Deal with others in a fair and courteous manner without regard for ethnicity, gender, beliefs, or personal style.
To demonstrate competence and interest to the general public and City departments and fulfill requests or otherwise provide services, accurate information or assistance in a courteous and manner.
Move about the office, bend, stoop, retrieve files, lift books or other materials, use step stools and step ladders to store and retrieve items of various sizes, shapes, and forms weighing up to 25 pounds.
Follow and embrace the Seymour Core Values-Trust, Accountability, Teamwork, Pride and Service Excellence.
Join our team and contribute to a supportive and efficient work environment! Apply now and help us ensure our employees are accurately compensated and well-informed about their benefits.
To Apply: Email application/resume to [email protected] or apply thru our Indeed listing at indeed.com
Deadline: Until filled
Job Type: Full-time
Pay: $15.00 per hour
Expected hours: 40 per week
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Work Location: In person
