12/22/2016
This is a wonderful story from a Canadian customer that called my store a year or so back to have me help her in a gift for her sister that moved close to my store in Carlsbad..........she explains what happende
Dear Russel and team from Solid Rock Jewelers!
Thank you so much for arranging the most wonderful surprise Birthday gift for my sister Nina (who just moved to California a few weeks ago)!!
When I called you from Canada to organize this gift for her, your enthusiasm, willingness to help and generosity completely amazed me!! The impressive personal touches you arranged, like the bottle of wine, cutest b-day card, and of course direct delivery... was even more than any of us expected!!! You made her day and best of all... she really loves those diamond earrings!! They're stunning!!!
Thank you so much for being such a good-hearted person and truly living up to your company name - SOLID! Because your gesture was truly a SOLID act of kindness and above all your CUSTOMER SERVICE is outstanding! 🌟🌟🌟🌟🌟
Thank you once again!!! My two sisters and I really appreciate what you and your team did for all of us!!! We wish you all the best in the future! 😄👍🌺🍀🎂💎