12/02/2026
📣 Our friends at Gold Traders UK Ltd are (also) recruiting! Come join us in !
Customer Service Assistant : Full-time, Permanent | Royal Wootton Bassett | £25,350 to £26,325 per year
Ready to join the South West's largest precious metals dealer and one of the leading in the UK?
Gold Traders is growing again, and we're looking for a confident, organised Customer Service Assistant to join our team in Royal Wootton Bassett. This is a busy, front-line role at the heart of a fast-moving, highly trusted business that handles gold, silver, platinum, palladium and bullion transactions every single day.
If you enjoy speaking to customers, solving problems properly the first time, and working in a team where standards matter, this could be the right next step.
About Gold Traders
Founded in 2008, Gold Traders has built a national reputation for fairness, transparency and professionalism. We are proud to be:
- The largest precious metals dealer in the South West
- One of the leading precious metals dealers in the UK
- The first precious metals business in the UK to achieve Trading Standards accreditation through the Buy With Confidence scheme
- An Official Partner of The Royal Mint, achieved in 2025, and the only company in the South West to hold this status
From our High Street premises in Royal Wootton Bassett, we serve customers across the UK, buying precious metals and supplying bullion coins and bars with a strong focus on trust, accuracy and service.
The Role
This is a newly created full-time, permanent position working Monday to Friday, 9.00am to 5.00pm, 37.5 hours per week.
As a Customer Service Assistant, you will be the first point of contact for many of our customers. You will handle telephone and email enquiries, respond to online order queries, and support the wider team with essential administration.
It is a varied role. Some days will be steady and structured, others busier than expected. You will need to be comfortable switching between customer conversations and detailed administrative tasks without losing accuracy.
For the right candidate, the role can develop over time, offering the opportunity to gain deeper knowledge of the precious metals and bullion industry.
Key Responsibilities
- Responding to customer enquiries via telephone and email
- Handling queries relating to online orders
- Providing general administrative support, including data entry
- Assisting with claims closure, processing and packaging returns
- Booking in customer parcels from postal services
- Filing documentation in line with GDPR requirements
- Supporting colleagues and maintaining a positive working environment
- Keeping the Director informed of any issues or concerns
- Providing wider team support as required
What We're Looking For
- Previous customer service experience, ideally within retail or a similar environment
- A confident, personable and professional manner
- Strong written and verbal communication skills
- Good administrative and IT skills
- High levels of accuracy and attention to detail
- The ability to prioritise and multitask in a fast-paced environment
- A practical, solution-focused approach to resolving issues
You should be comfortable taking ownership of tasks, asking questions when needed, and maintaining high standards even when things are busy.
Salary and Benefits
- £25,350 to £26,325 per annum, equivalent to £13.00 to £13.50 per hour
- 25 days holiday plus bank holidays
- Company Sick Pay scheme
- NEST pension scheme
- In-house training and development opportunities
Location:
Gold Traders (UK) Ltd
29 High Street
Royal Wootton Bassett
SN4 7AA
If you'd like to be part of a respected, growing business with a strong reputation and clear values, we would like to hear from you.
Please email your CV and covering letter to [email protected]
