Customer Feedback Centre

Customer Feedback Centre The service that lets you build and promote reviews on autopilot. The simple way to manage your companies reputation

A missed appointment nearly turned into a full-blown reputation problem for a local business recently.But interestingly…...
13/05/2026

A missed appointment nearly turned into a full-blown reputation problem for a local business recently.

But interestingly…

The missed appointment wasn’t actually the biggest issue.

The silence afterwards was.

In the below article, I break down:

🟢 how one frustrated customer escalated publicly,
🟢 what the business learned from it,
🟢 and why responding quickly to feedback matters more than most companies realise.

There are some important lessons in here for any local business owner relying on trust, referrals, and online reputation to win work.

Worth a read 👇
https://www.customerfeedbackcentre.co.uk/the-review-that-nearly-became-a-reputation-crisis

If you run a local business, Google reviews aren’t just “nice to have” - they’re often the thing that gets you the click...
01/05/2026

If you run a local business, Google reviews aren’t just “nice to have” - they’re often the thing that gets you the click, the call, and the booking.

I’ve just put together an article on the 5 types of businesses that benefit the most from Google reviews, and why reviews hit so hard in these industries:

Restaurants/takeaways/cafés
Hotels/B&Bs/short-stay accommodation
Trades & home services
Medical dental/private healthcare
Garages/MOT centres

If you’re in one of these, a steady flow of recent reviews can genuinely be the difference between “busy” and “quiet”.

Read it here: https://www.customerfeedbackcentre.co.uk/top-5-businesses-that-benefit-most-from-google-reviews

If your business is only thinking about reviews in terms of Trustpilot, you could be missing the bigger picture.Customer...
11/04/2026

If your business is only thinking about reviews in terms of Trustpilot, you could be missing the bigger picture.

Customer reviews do far more than sit on one profile. They help people trust your business, compare you with competitors, and decide whether to get in touch.

That is why I have shared this article: Why Customer Reviews Matter for Every Business, Not Just on Trustpilot.

It covers why reviews matter across Google, Facebook, your website, and other places your potential customers are already checking before they make a decision.

If you run a service-based business and want to win more trust online, this is worth a read:
https://www.customerfeedbackcentre.co.uk/why-customer-reviews-matter-for-every-business-not-just-on-trustpilot
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Received a lovely review from Keely Ann of Window Pains MK, which is based in Milton Keynes. It's always a pleasure to s...
27/03/2026

Received a lovely review from Keely Ann of Window Pains MK, which is based in Milton Keynes. It's always a pleasure to speak to you, Keely.

When AJ Stephenson Removals & Storage first came to us, they had just 2 Google reviews.Since then, they’ve grown to 195 ...
26/03/2026

When AJ Stephenson Removals & Storage first came to us, they had just 2 Google reviews.

Since then, they’ve grown to 195 Google reviews and 1,353 customer reviews overall.

It’s a great example of what can happen when a good business has the right system in place to turn happy customers into visible trust online.

Learn More>> https://www.customerfeedbackcentre.co.uk/removals-and-reputation-how-aj-stephenson-built-trust-with-195-google-reviews

If your business is doing great work but your online reputation is not reflecting it properly, that’s exactly what we help with.

If your Google reviews have gone a bit quiet lately, you’re definitely not the only one.A lot of businesses do a great j...
16/03/2026

If your Google reviews have gone a bit quiet lately, you’re definitely not the only one.

A lot of businesses do a great job for their customers but still struggle to get reviews coming in consistently.

Usually, it’s not because customers don’t want to leave feedback — it’s because there isn’t a simple, timely process in place to ask for it.

I’ve shared an article on why Google reviews often get stuck and, more importantly, what you can do to get them moving again with genuine customer feedback.

If you want more reviews without chasing people awkwardly, this should help.
https://www.customerfeedbackcentre.co.uk/why-your-google-reviews-are-stuck-and-how-to-get-them-moving-again

Getting customers to leave reviews shouldn’t be a full-time job - especially for home improvements businesses. Our lates...
02/03/2026

Getting customers to leave reviews shouldn’t be a full-time job - especially for home improvements businesses.

Our latest article shows how the Customer Feedback Centre puts review requests on autopilot, lets you see and respond to feedback from over 100 sites in one place, and helps you stand out in search.

Curious how it works? Check out the article and see how easy it can be to grow your reputation (and win more jobs):

Read the full post here: https://www.customerfeedbackcentre.co.uk/how-the-customer-feedback-centre-helps-home-improvement-companies

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