09/02/2025
A Table of Hunger, Hope & Misplaced KOTs
So, after hearing endless good things about and I finally decided to see what the hype was about. What followed was a masterclass in how not to run a café.
Step 1: Wait 20+ minutes to place an order – understandable, it’s a Sunday. No biggie.
Step 2: Wait another 45+ minutes for two sandwiches and two coffees – now the fun begins. We kept checking in, only to be met with the classic “just 2 minutes” response. A server assured us it was coming, then a senior gentleman checked in, then the manager himself swooped in for damage control – yet, magically, the food never appeared.
Step 3: One lonely sandwich finally arrives after nearly an hour – on asking why, we were told our KOT was misplaced. Fantastic. But here’s the real kicker – the sandwich was cold, the melted cheese had transitioned from gooey to existential crisis.Meaning, it had been ready all along, just chilling (literally) while we sat there, hangry and hopeful.
At this point, we gave up, complained to the manager, and walked out. The apology was there, sure, but no real effort to make amends. No urgency. No care. Just another day at work for them, I guess.
I work closely with the food industry, and I know mistakes happen – everyone f@ks up*. But the best places own it, fix it, and make sure their guests leave happy. however, was just… indifferent. And that’s the worst part.
