REFUND & RETURN POLICY
ORDER REFUND:
Product Care & Manufacturing Defects
In order to keep your product in the best condition after usage, we strongly recommend following manufacturer’s instructions. Ready-made Outfits & Shawls
In case of ready-made outfits like kurtis, tops products and ready-to-wear items like shawls/stoles/shirts and other garments, we will gladly accept returns only if the it
em does not have any stains, damages, body odors or perfume scents. If an item is found to be used/worn or altered (by the customer) during our inspection after receiving the return product, then the product will be shipped back to you at your own expense. Damages during transit
Before the product leaves our warehouse and reaches the shipping facility, it is thoroughly inspected for any defects or errors. The product is packaged in a way that it reaches you in an excellent condition. If at all a damage occurs to the product while in transit because of the shipping/courier agency, then we shall not be responsible for the same as it's completely out of our control to monitor how perfectly the product is delivered to your doorstep. If any of the above conditions are not the reasons that you would like to return the product, please follow our return policy/procedure as outlined below:
1. Send us an e-mail at [email protected] within 24 hours of receiving the item in question with your Order number and describing the reason for return along with digital images for verification purposes.
2. It's very important that you DO NOT send the item back to us until it's verified - no credit or replacement shall be given on such items that are sent without our consent.
3. Please report all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the issue as all returned items are examined for defects/variations.
4. Please return within 7 working days of confirmation from our end. Make sure to include a copy of the invoice (if any) you received with your order.
5. All merchandise must have original tags attached to it with original packing & in original condition (worn, washed, used, or altered items will not be accepted for returns).
6. Return your items using registered airmail / courier as advised in our return authorization mail. Once you have shipped the item, please forward the details to us & keep the airway bill or postal receipt until the shipment gets delivered to us.
7. As safe delivery to you is our responsibility, in the same way, sending back safely to us is your responsibility. If something happens in transit and the package doesn't get delivered to us, we won't be able to help you. Once you ship the order, please forward the details to [email protected] within 24 hours and keep the airway bill or postal receipt till it gets delivered to us. REFUNDS:
1. All custom stitched products cannot be returned/refunded.
2. For Fabric Only orders, unstitched outfits, and ready-to-wear products, we do accept returns as outlined below:
In the event of returning the outfit once you receive your order, if a return request is accepted by us for an unstitched dress, then it's the customer's responsibility to pay the incurred shipping & custom/duty charges. Pictures of the item to be returned would have to be sent to us for preapproval before starting a return. If your original purchase included shipping charges, then these charges are non-refundable. The shipping charges will be deducted from the total price of the initial purchase. In the event of a "Free Shipping" promotion, the shipping charges will not be deducted from the original price. However, the customer still has to pay the shipping & custom charges for returning the product to us. After careful inspection of the returned unstitched item, a refund will be issued in 3-5 business days. Please allow additional 7-10 business days for the processing of the refund to be completed depending on your bank or your chosen payment method. "We value our customers and make constant efforts to provide an excellent shopping experience. Since returning an item is a time-consuming and a complicated process, we advise all our customers to make up their minds thoroughly before placing an order. If you have any questions regarding any item before placing an order, please feel free to get in touch with us to avoid any hassles in the future. We really appreciate all our customers giving us the opportunity to serve them; we value your time & money and our team at Ethal Boutique is always working hard to make the shopping experience as pleasant as possible." SHIRT SIZE
Not sure about your shirt size? Follow these simple steps to figure it out:
Shoulder - Measure the shoulder at the back, from edge to edge with arms relaxed on both sides
Chest - Measure around the body under the arms at the fullest part of the chest with your arms relaxed at both sides. Sleeve - Measure from the shoulder seam through the outer arm to the cuff/hem
Neck - Measured horizontally across the neck
Length - Measure from the highest point of the shoulder seam to the bottom hem of the garment
Slim fit
If the shape of your body belongs to categories such as “skinny”, “slender”, “lean” or “slim”, then you most probably need a slim fit. People of these categories have a tendency to find tucked in shirts spilling out, giving a muffin-like appearance. The sides of slim fit shirts are tapered (crescent-like curves instead of straight down the sides) as a solution. To compensate for the thinner midsection, the sleeves are now tighter as well. Regular fit
If you belong to the beefier category, muscle or not, you should be considering a regular fit. The common misconception is to confuse regular fit with the classic or relaxed fit. While the regular fit will be a good match for the average body size, the classic fit adds more material for an airy feel and utility. The regular fit can still be tapered to your body while leaving the right amount of room to breathe in.
